Returns & Exchanges

At Nanlite, we stand behind the quality of our lighting equipment and offer a 30-day return window for items in original, like-new condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your creative workflow.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the serial number of your Nanlite product to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the item in its original factory packaging, including all cables, mounts, and protective foam to ensure the electronics are safe during transit.

• 3.
  Shipping and Tracking

  Affix the provided return label or use a trackable shipping service to send the package to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's functionality and condition, we will issue a full refund to your original payment method within 5-7 business days.